pbx.unknown_workspace
The tenant_pbx_id in the event payload does not resolve to a known workspace.
pbx.unknown_workspace is returned when the tenant_pbx_id field in a PBX ingest event cannot be resolved to a workspace. Every event must carry a valid tenant identifier that maps to a provisioned workspace.
The tenant_pbx_id in the gateway-go event payload does not correspond to any workspace in the platform. This can happen if a workspace was deleted after the gateway-go tenant mapping was set, or if the mapping was never created.
Verify the tenant-to-workspace mapping for the affected tenant_pbx_id. This is an operator-side configuration check.
{
"error": {
"code": "pbx.unknown_workspace",
"message": "tenant_pbx_id does not resolve to a workspace",
"request_id": "req_01900000abc"
}
}