THE SAUTIKIT BLOG

Voice engineering notes from Kenya.

Product updates, implementation notes, and operating details for the SautiKit voice API.

Engineering·Sep 29, 2026

Outage alerts customers actually hear: voice broadcast patterns for utilities

Kenya Power customers averaged 3.57 outages a month in FY2024/25, yet outage notices are PDFs posted on X. The voice broadcast patterns utilities need: pacing, dedup, opt-outs, and delivery evidence.

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Sautikit Team· 12 min
Engineering·Sep 23, 2026

Best 3CX Alternatives in Kenya (2026): Business Phone Systems Compared

Most PBXs, 3CX included, ship no numbers or minutes. This guide compares five alternatives on what you pay, what you still need to buy and who sets it up.

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Sautikit Team· 9 min
Guides·Sep 23, 2026

How to Forward Calls in Kenya: Safaricom, Airtel and Telkom Codes (2026)

Forward calls on any Kenyan mobile line with the standard GSM codes or your phone's settings, cancel every forward with one code, and see when a business number does the job better.

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Sautikit Team· 7 min
Guides·Sep 23, 2026

Call Recording in Kenya: iPhone, Android and What the Law Says (2026)

Record calls with the built-in iPhone and Google Phone app recorders, tell the other person first, and follow the Data Protection Act when a business records. General information, not legal advice.

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Sautikit Team· 8 min
Guides·Sep 23, 2026

How to Make a Conference Call in Kenya: iPhone, Android and Business (2026)

Merge calls on your phone for a quick three- to five-way call, or give a business number a conference room people dial into, free for the business. Steps, costs, limits.

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Sautikit Team· 6 min
Engineering·Sep 22, 2026

Measure call quality on Kenyan networks: MOS, jitter, packet loss, and what to do about each

What MOS 4.2 vs 3.5 means for a business call, how jitter buffers and packet loss interact, and a measurement plan built on test calls, listening panels, and the call outcomes you already collect.

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Sautikit Team· 11 min
Engineering·Sep 15, 2026

Let your AI agent buy its own phone number: agentic provisioning with hard limits

Agentic provisioning on Sautikit MCP: search_available_numbers, claim_number, update_number_routing — with scoped API keys, wallet spend limits, confirmations, and idempotent retries.

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Sautikit Team· 11 min
Engineering·Sep 8, 2026

Stop silent lapses: insurance renewal reminder calls that get answered in Kenya

Why renewal SMS fails silently, and how insurers run 30/14/3-day reminder calls with a renew-now keypress, agent transfer, callbacks, lapse-save math in KES, and consent-safe QA recording.

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Sautikit Team· 12 min
Engineering·Sep 1, 2026

Build a browser softphone: WebRTC tokens, mic permissions, and production patterns

The hands-on build: mint WebRTC tokens server-side with @sautikit/node, wire @sautikit/webrtc into the browser, handle mic and device permissions, and ship real outbound dial and inbound ring flows.

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Sautikit Team· 11 min
Guides·Aug 25, 2026

Rent reminders for property managers: polite, automatic, in KES

How Kenyan property managers automate rent reminders with Sautikit: a four-rung escalation ladder, a keypad menu with paybill readback, M-Pesa pairing, and cost math under KES 2 per unit.

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Sautikit Team· 11 min
Engineering·Aug 11, 2026

School fees season in Kenya: Term 3 voice reminders parents actually answer

Why fee-reminder calls outperform SMS, a say + getDigits acknowledgement flow, M-Pesa paybill pairing, a three-wave Term 3 cadence, and per-second KES cost math for a 600-parent school.

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Sautikit Team· 11 min
Engineering·Aug 4, 2026

Record calls legally in Kenya: DPA notification, lawful basis, and retention that enforces itself

Kenya treats voice as personal data. Notify at collection, pick a lawful basis, honour refusals — the ODPC has awarded KES 700,000 — and run a written retention schedule that actually deletes.

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Sautikit Team· 12 min

New posts, no noise.

One email when we publish something worth your time, usually twice a month. Engineering and Africa-market deep dives.