A virtual phone number is a Kenyan business number that is not tied to a SIM card. Calls to it ring wherever you send them: the SautiKit Phone app on staff phones and laptops, a desk phone, an office PBX, an AI agent, or a forward to any mobile. In Kenya you can buy one from Sautikit (KES 500 a month, online, live in minutes), from Cloud One (only bundled with a SIP trunk on a one-year term), from global platforms such as Zadarma (a Nairobi 020 number at US$13.50 a month on monthly billing), or from the telcos through a sales team. On Sautikit inbound calls are free, outbound calls cost KES 3.00 a minute billed per second, and you pay with M-Pesa or card.
Provider details were read from each provider's public pages on 5 November 2026.
- One number for the business, not someone's personal line. Staff can change; the number stays.
- Rings many people. Send calls to several staff at once, in turn, or by time of day.
- Works from anywhere. Staff answer on the app at home, in the field or at the office.
- Shows your business number as caller ID when you call customers back.
- Can be answered by software: a menu ("press 1 for sales"), voicemail, or an AI agent that takes the call when nobody is free.
| Provider | Number price | How you buy | Contract | Pay with |
|---|
| Sautikit | KES 500/month, no setup fee | Online, live in minutes | None | M-Pesa or card, KES |
| Cloud One | Bundled with a SIP trunk; price on request | Application form, then KYC | One year (pay-as-you-go trunk) | Bank, card, PayPal, M-Pesa |
| Zadarma | US$13.50/month monthly, US$9/month yearly (Nairobi 020) | Online | None | USD top-up |
| Safaricom, Airtel | Not published | Account manager or sales form | On request | Invoice |
Sign up, pick a number and it is live in minutes. Each number has SIP credentials for a PBX, works with the SautiKit Phone apps for web, Android, Windows and iOS/macOS (beta), and can run call routing, voicemail, AI agents and broadcasts. See Numbers.
Cloud One's Kenyan numbers are available only to its SIP trunk customers; a 4-call trunk includes four numbers and an 8-call trunk eight. The pay-as-you-go trunk runs on a one-year term and is deployed within 24 hours after KYC. Full comparison: Sautikit vs Cloud One.
A global platform with self-service sign-up. A Nairobi 020 number is US$13.50 a month on monthly billing (US$9 a month paid yearly) and comes with two simultaneous calls. A toll-free 0800 number is US$28 to connect plus US$45.60 a month. Full comparison: Sautikit vs Zadarma.
Safaricom and Airtel sell business numbers, toll-free 0800 numbers and SIP lines through account managers and sales forms. Prices are quoted, not published, and usually come with an enterprise agreement.
- Create an account at app.sautikit.com.
- Top up your wallet with M-Pesa or card.
- Open Numbers, search, and claim a number. It is live straight away.
- Choose where calls go: the SautiKit Phone app, a forward to your mobile, a menu, voicemail, or an AI agent.
- Install the app on your phone and laptop and sign in. Calls to the number now ring you.
To use the number on an office PBX instead (the options are compared in PBX systems in Kenya), open SIP & Devices on the number and follow the guide for 3CX, FreePBX, Yeastar or Grandstream UCM.
| Item | Sautikit price |
|---|
| Kenyan number | KES 500 a month |
| Inbound calls | Free |
| Outbound calls to Kenyan networks | KES 3.00 a minute, billed per second |
| AI agent answering calls | KES 4.00 a minute |
| Setup fee | None |
A small business with one number that receives most of its calls pays KES 500 a month plus whatever outbound calls it makes. There is no per-user licence: add staff to the number as devices, and each one answers on the app.
A Kenyan business number that is not tied to a SIM card. Calls to it ring an app, a desk phone, a PBX or a forward to a mobile, so the whole team can answer one number from anywhere.
On Sautikit, KES 500 a month with no setup fee; inbound calls are free and outbound calls are KES 3.00 a minute billed per second. Zadarma lists a Nairobi number at US$13.50 a month on monthly billing. Cloud One sells numbers only with a SIP trunk, priced on request.
Yes. On Sautikit you sign up, top up with M-Pesa or card and claim a number, which is live in minutes.
Yes. A Kenyan virtual number receives calls from every Kenyan network and from abroad.