calls.recording_expired

calls.recording_expired is returned when a recording existed but has been deleted because it passed the retention period of your storage size. Unlike calls.recording_not_found, the call was recorded.

Cause

Recordings are kept for 24 hours on the free 100 MB, 3 days on 1 GB, 14 days on 4 GB and 60 days on 50 GB. This recording is older than that.

Resolution

A deleted recording cannot be recovered. To keep future recordings longer, choose a larger storage size. To keep them for good, download each one when the call ends: the link arrives as recordingUrl on the call's last event.

Example response

{
  "error": {
    "code": "calls.recording_expired",
    "message": "recording has been deleted after its retention period",
    "request_id": "req_01900000abc"
  }
}

Next steps

• Storage API and pricing for sizes and retention.
• call.recording.ready for how the recording link reaches you.