Call supervision: listen, whisper and barge on live calls
Put a supervisor on a live agent call to listen, whisper to the agent or barge in, and switch modes through the API. KES 0.50/min from a browser or SIP.
A supervisor can now join a live call between a customer and one of your agents to listen, whisper to the agent without the customer hearing, or barge into the conversation, and switch between the three without redialling. See Supervise live calls.
HD_ session id: start, change mode, stop and read. The supervisor can be a browser, a SIP device or a phone number, with an optional tone for the agent or both parties. API keys need the new calls.supervise scope.@sautikit/node adds calls.supervise(), calls.setSupervisionMode(), calls.stopSupervision() and calls.getSupervision(). @sautikit/webrtc adds client.supervise(), which answers the supervisor leg in the browser automatically, and a supervision event on the agent's side so your app can show who is listening.call.supervision.ringing, started, mode_changed, ended and failed.A supervisor leg is billed from answer to leave: KES 0.50 a minute, metered per second, from a browser or SIP device, or your normal outbound rate when the supervisor is on a phone number. It shows on your statement as its own line. Current prices are always at /pricing.